Personal (rough) notes from his presentation:
- Value driven health care and bundling. It is the key to the future.
- We get treatment right about half the time (based on recent research)
- To Err is Human will be 10 years old in September....unbelievable!
- What Doctors Hate About Hospitals
- What role does an information system play in improving care?
- Ten Commandments Crossing the Quality Chasm - There are new rules that we must play by - Don Berwick 2002
- If we don't allow our patients to truly own their clinical record we will never really improve
- Hospital report cards are very important for public awareness but how are we as an industry using them to communicate meaningful information to our patients (customers). What do we report? How do we report it? Is it meaningful?
- Culture at Work in Aviation and Medicine - Interesting Book Title
- Why Hospitals Should Fly - another book on crew resource management being used in hospitals. An ok read if you are already familiar with CRM, aviation and hospitals...
- Communication Communication Communication - how do we communicate effectively with the consumer of the future? Back to report cards and transparent data. How do we report and communicate with our customers in a meaningful way?
- Advice to new President. 1) make health reform the top domestic priority, 2) be a leader, not a partisan, set a broad agenda, 3). create a bare bones outline and leave the details to congress
- The Berwick Triple Aim. 1) Improve the individual experience of care, 2) improve the health of population, 3) reduce the per capita costs of care for population, 4) have to be series of trade offs...etc
- Will we give up some professional autonomy to improve care of the population?
Very interesting programs at Jefferson School of Population Health
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